Kaitlyn Nedza

Award Recipients are Top Environmental Performers and Leaders for Freight Supply Chain Efficiency

New World Van Lines was honored with a SmartWay^® Excellence Award from the U.S. Environmental Protection Agency as a true industry leader in freight supply chain environmental performance and energy efficiency. 

New World Van Lines was one of 40 truck carriers to receive this distinction, representing the best environmental performers of SmartWay’s 3700 Partners.  The Excellence Awardees were honored at the 2018 American Trucking Associations Annual Management Conference & Exhibition in Austin, Texas on October 29, 2018.

“Today, EPA is honoring top-performing SmartWay Carrier Partners with this year’s 2018 SmartWay Excellence Award, for their leadership in moving more goods with less fuel,” said EPA’s Assistant Administrator of the Office of Air and Radiation, Bill Wehrum. “These companies inspire others in the freight sector to invest in innovative technologies and business practices that save fuel, while reducing costs and protecting the environment.”  

About SmartWay

EPA’s SmartWay Transport Partnership is a market-driven initiative that empowers businesses to move goods in the cleanest, most energy-efficient way possible, while protecting public health and reducing air pollution. Demonstrating a commitment to corporate sustainability and social responsibility through SmartWay provides for a more competitive and sustainable business environment. Since 2004, SmartWay Partners have avoided emitting more than 103 million tons of air pollutants (NOx, PM, and CO2) contributing to cleaner air and healthier citizens, while saving more than 215.4 million barrels of oil and $29.7 billion in fuel costs – equivalent to eliminating the annual energy use of over 14 million homes.

More information on SmartWay in general: www.epa.gov/smartway/  

SmartWay Excellence Award: https://www.epa.gov/smartway/smartway-excellence-awardees     

New World Van Lines attended the two day 2018 Cartus Award Ceremony in Danbury Connecticut.

We took home the Silver award for customer service, and were honored to win the Platinum Innovation award for our Mover Mentor Mentor Program and our results of improved customer service, lower claims, fewer vehicle accidents, reduced workman’s compensation claims and higher retention of drivers and movers.

Cartus Global Network Conference 2018 Award Winner, New World Van Lines. Photo by Alabastro Photography.

Over the course of five months, our mentors worked with more than 150 different crews on nearly 300 relocations, offering personalized guidance and training to each driver and mover with whom they interacted. Beyond the obvious emphasis on offering insights to packing and loading quality, the mentors promoted their personal approaches to helping transferees feel more at ease with the moving process, mitigating difficult situations, educating employees on the electronic logging device (ELD) mandate, and offering training on the usage of web-based tools, such as New World’s proprietary DRIVE portal.

For every job attended by a mentor, the Master Movers submitted a crew feedback form, collecting more than 50 individual points of data, encompassing crew preparation before the job begins, the success of interactions with the customer, to the proper completion of the job, after the truck “pulls away”. This data provided New World with valuable direction for how the company can continue to offer targeted training beyond the program’s completion.